Patrick has worked in the call center industry as an IT professional since 1997. He has a strong and diverse technical skill set. He has served as a CIO in 2 different contact management companies and has supported some of the industry’s largest agencies and clients. He has extensive experience leading people and project teams and implementing technology programs. Possesses strong Leadership, Project Management, Process Improvement, Facilitation and Systems Development experience in both US and International environments.
Excellent interpersonal, client servicing and group communication skills. Able to relate effectively to individuals within and outside any organization. An effective change agent, who is adept at linking system solutions to business needs and delivering results.