941.375.0300
meet our people

OUR TEAM

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MEET OUR PEOPLE
Patrick Koenig
MEET OUR PEOPLE

Patrick Koenig

Vice President of Professional Services

Patrick has worked in the call center industry as an IT professional since 1997.  He has a strong and diverse technical skill set.   He has served as a CIO in 2 different contact management companies and has supported some of the industry’s largest agencies and clients.  He has extensive experience leading people and project teams and implementing technology programs.  Possesses strong Leadership, Project Management, Process Improvement, Facilitation and Systems Development experience in both US and International environments.

Excellent interpersonal, client servicing and group communication skills.  Able to relate effectively to individuals within and outside any organization.  An effective change agent, who is adept at linking system solutions to business needs and delivering results.  

TEC Services Group provides professional advisory, analytical, and managed services to the credit and collections industry that accelerates revenue recovery for clients across third-party, healthcare, debt buyers, government, and financial services institutions. We use our unparalleled knowledge of accounts receivable management (ARM) and collections software platforms to give our clients a competitive edge.

 
5926 PALMER BLVD., SARASOTA, FL 34232
Info@TECsg.com
941.375.0300
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PROUDLY FEATURING

Alvaria provides a robust, end-to-end contact center platform designed to meet the most demanding enterprise requirements. Best-of-breed compliance, campaign management, and dialer solutions, along with AI enablement services, to extend the capabilities of the world’s leading CCaaS organizations.

PROUDLY FEATURING

Take care of all your billing and payment orchestration needs. Whether you need to accept payments in your store, online, or on-the-go, we’ll help you find the right products. With the best in payments technology and the highest level of customer service, your business will succeed in today’s market.

PROUDLY FEATURING

Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.

PROUDLY FEATURING

Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.

PROUDLY RESELLING

As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.

PROUDLY RESELLING

Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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