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TEC Services Group is the leader in professional services for the ARM industry. Our experts serve as an extension to our clients’ IT Support teams by providing holistic support and consulting at every step. Our unique knowledge of business processes and operations makes TEC uniquely qualified to offer a human touch to every professional services engagement. This consultative approach allows us to lead in software conversions, optimization, data products, sourcing, and staffing.
Every day, our advisors work with industry leaders who challenge us to recommend and execute world-class solutions to:
Professional Services include our Managed Services solutions along with our Time and Materials and Project-Based and Transformer solutions products.
Our team members have unparalleled knowledge of the collections industry. Our breadth and depth of experience allows us to serve the users of the top five industry platforms in the market, and we boast an average of 19 years of experience. No other service provider can say the same.
As operational deficiencies become evident within organizations, often times not enough attention is given until the pain becomes intolerable. Our teams work with clients to identify opportunities for improvement early and work to find potential resolutions before they become critical issues. However, we are often brought in to resolve existing issues with client integrations, compliance, and workflow improvements in the 11th hour.
As a leader in our space, we are proud to have worked with our clients during some of the most tumultuous times in the ARM industry’s long and proud history.
Data vendors are constantly competing to provide the most accurate data for use in their clients processes. RevealVendorWorks (RVW) provides data providers with insight into how they compare against their competitors and where they perform best. Based on actual data collected from clients CRMs, RVW provides a monthly report on how well the data is working. Although sometimes hard to hear, knowing is better than believing you are the best.
Stay on top of projects through our online ticketing system, which is included with all MSP Packages.
Our team of highly skilled consultants take the pain out of collection system management. Software platform providers have had to change the way they are structured and often find it difficult to go the extra mile for each and every customer due to internal constraints. TEC’s Support+ solutions are geared towards clients that would like to remove the stress from their teams by providing them resources that are responsive and ready to jump in and solve problems.
Support+ is a combination of TEC’s ManagedServices solutions along with guaranteed phone and email support during normal business hours. As an extension to your team, TEC will be ready for a phone call and handle any escalation requests on behalf of you to your software provider. This approach ensures:
TEC offers Support+ on the following collection platforms:
We recognize that not every company is prepared or desires a ManagedServices model. At TEC, our goal is to support our clients with a model that provides maximized ROI and value. Clients are always welcome to be prepared with TEC by simply paying for hours used in a given week.
Our team is detail oriented and will ensure that all work is well documented every time. In a standard Time and Materials model, we will send weekly invoices for hours actually used during the previous week. Special terms may be available based on the required work.
Our team is highly skilled at estimating projects at every level. With a goal-oriented approach, TEC can provide estimates that align to project needs. In special circumstances, we may offer clients a project-based cost proposal that outlines clear expectations and assumptions leading up to our quote. Most of the time, our team requires an analysis period prior to offering these types of cost options.
Transformer Management System (TMS) is a unique solution that ensures seamless client data file transmission. Hosted in our AWS cloud, TEC is proud to offer TMS as either a stand-alone solution or part of our ManagedServices offerings.
Transformers can be configured to automatically pick up client output files, convert them into ready-to-import files and export the file to your systems of record and back. In other words, remove the complexities of managing multiple file transformations for each client with TEC’s TMS platform.
TEC Services Group provides professional advisory, analytical, and managed services to the credit and collections industry that accelerates revenue recovery for clients across third-party, healthcare, debt buyers, government, and financial services institutions. We use our unparalleled knowledge of accounts receivable management (ARM) and collections software platforms to give our clients a competitive edge.
Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.
Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.
As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.
Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.
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