Why to Test Your Data Vendors To Evaluate ROI


Data is crucial in the ARM space, as is buying data from multiple vendors. But what good is data if it isn’t resulting in right-party contacts and increased collections rates? 

In this blog, our experts will cover why it is essential to test your data vendors to evaluate ROI. 

It can be difficult to put a strict definition on a good ROI. There are multiple factors of what a solid return on investment means, such as cost reduction, security, revenue, and compliance. 

First, your organization should determine what a successful ROI looks like. For example, if your aim is to increase right-party contacts, then your data vendors should be evaluated for how accurate their consumer information is. 

Information is everywhere in the collections space, and every organization wants a profitable return on its investment in it. Review how well your current data is performing per vendor, and decide what merits continuous spending and what should be cut. 

Solid data is the basis for helping a collections agency perform the way it wants to, as well as the means for staying current on up-to-date solutions that lead to continuous improvement.

This is why it’s imperative to buy data from multiple vendors. No single vendor has all the information needed, but by spending time reviewing whose data is working and whose isn’t, you can determine the best route for your agency.

A properly configured waterfall service can set forth a new methodology of collections by utilizing data from different sources to get the right solutions the first time. 

At TEC Services Group, our RevealDataWorks dashboards provide key insights and information about your multiple data vendors and will ultimately assist in evaluating if they are a good fit for your collections agency. Learn more about RDW here.


Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.


Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.


As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.


Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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