The Importance of Investing in Technology in a Down Market


It may seem daunting to invest in technology and spend even more money during a down market. However, contrary to what most people believe, investing in better software and hardware while the market is down can result in more revenue in the long run and increased collections rates.

Not convinced? Let’s explore deeper. 

To begin, it’s important to understand what is happening to consumers during a down market. Finances are tight for consumers, and they are unable to save as much as they typically might be able to. This leads to an influx of debt, credit purchases, and loans.

With so many people struggling, the chances of debt falling into delinquency increase, which is where technology comes into play. 

Investing in the proper debt recovery software and solutions will prove helpful during a down market. Collection rates will increase with better software and methods of collections, as better technology can lead to more right-party contacts, streamline the process of sorting data, and speed up the collections process as a whole. 

Antiquated technology lacks the efficiency of new software. For instance, older technology could require the manual sorting of data files. New software can save hours of paperwork, with that time being spent on collecting debts instead.

As digital debt recovery solutions are becoming increasingly common, it’s even more apparent their importance during a down market. Consumers who don’t want to speak to a collector regarding their past-due account due to embarrassment will be more likely to engage with digital methodologies that don’t include awkward phone conversations.

And even better, technology has proven cheaper in a down market. With software that lasts and stands the test of time, it is beneficial to buy low and use this technology to increase right-party contact rates, collections rates, and overall revenue.

If your business is ready to find your newest solutions provider or debt recovery software, TEC Services Group is here to help. Contact us now to begin your road to better business operations: 941.375.0300


Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.


Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.


As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.


Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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