INSIGHTS

In debt collection, time is currency, and connection is everything. But all the dialers, scripts, and
compliance protocols in the world mean nothing if you’re not reaching the right person. For
collection managers and agents alike, improving right party contacts is the difference between
progress and a pile of wasted effort. Data shifts daily, and consumers are more mobile than
ever, which means relying on outdated contact strategies doesn’t just hurt your agency; it
guarantees you’re leaving money on the table. That’s why improving right-party contacts with
data-driven strategies is absolutely necessary for the bottom line.

How Data Changes the Game in Improving Right-Party Contacts

Many collectors simply don’t have the data foundation to work smarter. Agencies are constantly
chasing leads that are stale, incorrect, or incomplete. This forces agents to spend valuable
hours sifting through dead-end numbers, getting wrong-party hangups, or risking violations by
contacting someone they shouldn’t. The stress adds up quickly. Improving right-party contacts
through a data-driven approach removes the guesswork and gives your team something rare:
confidence.

That’s where TEC Services Group’s DataManaged Services step in. Our approach is designed
for real-world agencies—those that balance performance expectations, compliance
requirements, and human workloads. Instead of handing you a messy data dump and walking
away, TEC’s team takes your existing data, enriches it with multiple trusted sources, and
transforms it into something your agents can actually use. From identity resolution to contact
scoring, our services are designed to help you increase right-party reach without increasing the
risk or wearing your people down.

What Improving Right Party Contacts Really Looks Like in Practice

When your agents are armed with better data, they spend less time chasing and more time
connecting. They’re reaching consumers who are ready, or at least willing, to have the
conversation. It changes the tone of every call. You’re no longer interrupting someone’s day with
uncertainty. You’re speaking directly to the person responsible with empathy and intention. This
shift, subtle as it may seem, has a real impact on morale, revenue, and how consumers view
your agency.

TEC’s DataManaged Services aren’t just about numbers and tools, they’re about giving your
people the support they need to succeed. When contact information is more accurate, outreach
strategies become more efficient. When agents know the data is solid, they approach each call
with more energy and less frustration. And when management sees rising RPC rates paired
with better compliance outcomes, it becomes clear that improving right party contacts is about
technology and trust.

TEC Services Group Helps You Improve Right Party Contacts Without Guesswork

Collections is already a high-pressure job. Your agents deal with rejection, tension, and
deadlines all day long. Improving right-party contacts with data-driven strategies doesn’t erase those challenges, but it does make the work more purposeful. It gives agents a fighting chance
to succeed and managers the insight they need to guide smarter campaigns. We get this. Our
DataManaged Services are not only flexible and scalable, they’re personal. Backed by years of
experience in debt collection technology, TEC works side-by-side with your team to build a data
approach that’s accurate, actionable, and aligned with how your agency actually works.

If you’re tired of spinning your wheels with incomplete records and ineffective outreach, you’re
not alone, and you don’t have to stay stuck. Improving right-party contacts with TEC’s support
means fewer wrong calls, more right conversations, and better outcomes across the board.
Because in this business, making the right connection is the foundation of everything you need
to be successful. Get started by contacting us here.