Determining the Right SaaS-Based Debt Collections Software


As licensing comes to a slow halt within the industry, Software as a Service (SaaS) offers collections agencies a unique and convenient way to access different software services and programs. This includes debt collection software that can help simplify the process of managing debtors and accounts. Depending on their needs, organizations have various options regarding the licensing models they use for SaaS-based collections software.

Our experts would take a deep dive into those different options and offer insight into what collections agencies should consider in determining the right SaaS-based debt collections software.

The first, and perhaps most popular, is the subscription-based model. This model is based on a monthly or annual fee that businesses pay to access the collections software, along with other services. The fee amount is usually determined based on the size of the business, the services they need, and any upgrades or add-ons they may select. This type of SaaS-based collections software licensing model has the benefit of being flexible and cost-effective, as it allows businesses to pay for only the services they need at a given time and upgrade or add additional services when needed.

The second type of SaaS-based collections software licensing model is the pay-per-usage model. Under this model, businesses are charged for the use of the services and software on a per-usage basis, meaning that they pay for each occasion in which the software and services are utilized. This is beneficial for businesses that only need the software and services occasionally or on a limited basis. It allows them to pay only for the services they need, with no long-term commitment or ongoing fee.

The third type of SaaS-based collections software licensing model is the pay-per-outcome model. Under this model, businesses are billed based on the outcome of their collections process. This could include the amount of collected debt or the number of accounts managed successfully. This type of licensing model is highly beneficial for businesses with a high volume of collections, as it allows them to assess the success of their efforts while only paying for the desired outcome.

For newer businesses or ones that don’t require very in-depth software for their operations, there is the freemium model, under which a basic version of the SaaS-based collections software is offered for free, but businesses must pay for added features or services. This can be a good option for businesses just starting out or those that only plan to use the software on a limited basis.

Depending on the software and services a business needs for their collections process, one of the above SaaS-based collections software licensing models is likely to be the most appropriate for its specific requirement.

Most companies should carefully evaluate the various options in order to choose the one that best suits their needs and budget. If your organization is still unsure of what would be the best fit for your needs, TEC Services Group is here to help. We’ll determine and develop the best solutions, customized for your business: 941.375.0300


Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.


Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.


As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.


Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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