about latitude software
Latitude is an enterprise collections platform that unifies real-time account actions with the heavy lifts — end-of-day queuing, file loads, and letter production — so portfolios keep moving.
Backed by TEC Services Group, it pairs powerful automation with responsive, world-class support to keep you running when it matters most.
From onboarding to ongoing optimization, our team partners with you to deploy the most effective ARM solution and continually improve outcomes.
Accounts receivable management for collections, recovery, or outsourcing.
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Product Features
Agent desktop
- Browser-based user interface
- Highly configurable screen content and layout
- Full collection and recovery functionality
- Single desktop for pre- and post-charge-off
Exchange ETL tool
- Collections-centric ETL mapping tool
- Supports all standard file types and formats
- Supports data import and export for Latitude database
- Incorporates name and address parsing
- Extensible with embedded C#
- Extensible with SQL-stored proc access
Workflow designer
- Drag-and-drop interface
- Standard events
- User-defined events
- Access to all account-level data within a workflow
- Workflows at system, line-of-business, or client-level
- Unlimited workflows
Agency Interface Manager (AIM)
- Manages the account outsource process
- Manages simple or complex multi-tier strategies
- Strategy management determines what goes to which agency and for how long
- Full bi-directional data updates
- Full reporting on agency performance and champion-challenger comparatives
Exchange data with other systems or platforms
Data exchange from within the collection-and-recovery platform to other platforms or solutions, such as data warehouses or business intelligence platforms, is critical for credit grantors or collection operations.
The Latitude Exchange, Extract, Transform and Load (ETL) tool lets you extract or ingest information without using expensive IT resources to develop complex integrations. The drag-and-drop data-mapping tool lets you create simple or complex data interfaces.
Take full control of your outsourced agency strategy.
Latitude’s Agency Interface Manager (AIM) automates placements, data exchanges, and updates—supporting everything from simple outsourcing to complex multi-tier strategies. With certified integrations and robust reporting, you gain complete visibility into partner performance and compliance.
Automation that works the way your business does.
Latitude Workflow lets your team build and control intelligent processes without IT, ensuring every action is consistent, compliant, and on policy. With data-driven triggers and flexible execution, you can automate decisions—not just tasks.
Full knowledge drives better outcomes.
Latitude gives you complete visibility into every account with advanced reporting, configurable dashboards, and real-time insights across the entire collection and recovery lifecycle. With reusable queries, automated workflows, and intelligent work queues, your team can act faster, stay compliant, and operate with confidence.
AI Intelligence Reimagined
LATITUDE AI PHILOSOPHY
At Latitude Software, AI is applied with intent not hype. We focus on delivering real operational value in highly regulated environments, without compromising stability, compliance, or customer control.
Our Core Beliefs
AI must earn its place
• Solves real problems, not demo theatrics
• Improves outcomes without adding operational risk
• Supports human judgment, not replaces it
The platform stays in control
• Latitude remains the system of record
• AI enhances workflows; it doesn’t obscure them
• Full transparency, auditability, and explainability
Customers choose their AI
• Open integration with best-in-class AI providers
• No vendor lock-in or forced models
• Adopt AI at your pace, aligned to your risk profile
BOTTOM LINE:
Conservative where it must be. Progressive where it matters.
Always focused on measurable value.
How We Use AI
Customer-facing
• Knowledge enablement and guided workflows
• Quality, compliance, and decision support
• Practical AI that improves day-to-day execution
Behind the scenes
• Faster, higher-quality engineering
• Reduced implementation and time-to-value
• Smarter enablement through the Latitude Knowledge Hub
Security & Compliance
Latitude Software is purpose-built for organizations that manage highly sensitive financial, personal, and regulated data. Information security is a core design principle of the Latitude platform and is embedded across its architecture, deployment model, and operational practices.
Latitude is engineered using a layered, defense-in-depth security model spanning the application, database, and network layers. The platform supports dedicated customer environments—including on-premise, private cloud, and customer-selected cloud providers—allowing customers to retain full control over data residency, infrastructure, and security governance.
Latitude is deployed today across a wide range of environments, including:
• Public cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
• Regional and industry-specific cloud providers (including partners such as ProCern)
• Customer-managed private cloud and on-premise data centers
This flexibility allows customers to host Latitude in environments that align with their regulatory, data sovereignty, and risk management requirements.
Latitude supports strong data protection controls to safeguard sensitive information:
• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Support for PGP encryption for secure file exchange
• Secure integrations using SFTP and FTPS
• Payment data tokenization: full card numbers or security codes are never stored within Latitude
Data access can be restricted at a granular level based on role, function, client, or line of business.
Latitude enforces strict access controls to ensure users only access data necessary for their role:
• Role-based access control (RBAC)
• Delegated administration and separation of duties
• Support for multi-factor authentication (MFA)
• Integration with enterprise identity providers via SSO, SAML, and Active Directory
All authentication and authorization events are logged and auditable.
Latitude is designed to support customers in achieving recognized security and compliance certifications within their chosen hosting environments.
Depending on deployment and customer governance, Latitude supports alignment with frameworks such as:
• SOC 2
• ISO/IEC 27001 and ISO/IEC 27002
• PCI DSS (for payment processing)
• GLBA and other financial data protection requirements
Because Latitude operates in dedicated environments, customers retain control over infrastructure and hosting decisions, and can pursue certifications that best align with their regulatory obligations.
Latitude provides comprehensive logging and audit capabilities to support security monitoring, operational oversight, and compliance reviews. Logged activities include authentication events, configuration changes, data processing jobs, and workflow execution.
Independent third-party security assessments are conducted annually to validate controls and identify areas for continuous improvement.
Latitude operates a secure, governed integration model that allows customers to connect to third-party vendors without compromising data security. All integrations must meet minimum security requirements, and data exchanges can be scoped, encrypted, and controlled based on customer policy.
Latitude does not train artificial intelligence or machine learning models using customer data. Customer data remains under customer control and is used solely to execute configured business processes and integrations.
Latitude operates under a shared responsibility model. Latitude provides secure software, architectural controls, and security best practices, while customers maintain responsibility for infrastructure configuration, access management, and regulatory compliance within their chosen hosting environments.
Latitude has an internal operational security process to assist customers in maintaining compliance through their customer audits. Requests for assistance should be made as early as possible. For all information security inquiries, assessments, or disclosures, please contact: infoseclatitude@tecsg.com
Why Customers Love Latitude
It doesn’t box them in
Latitude respects that collections is messy, regulated, and never identical from one shop to the next.
• Workflows adapt to the business—not the other way around
• Customers can change strategy without vendor dependency
• The platform assumes customers know what they’re doing
Control stays with the customer
Latitude treats customers like operators, not passengers.
• Business rules and automation are transparent and inspectable
• Decisions are explainable, not hidden behind “AI magic”
• Power users can actually run their operation from the system
Open by design (not just in theory)
Latitude doesn’t try to own the entire stack—and customers love that.
• Works with the vendors customers already trust
• Encourages integration instead of gatekeeping
• Customers keep freedom of choice as their ecosystem evolves
It scales without drama
Latitude is built for complexity—and stays calm under pressure.
• Handles millions of accounts and high-volume processing
• Supports multi-client, multi-LOB, and multi-strategy operations
• Grows with customers instead of forcing platform changes
Boring in the best way
Latitude doesn’t reinvent itself every year—and that’s the point.
• Stable releases and predictable upgrades
• Core concepts don’t change out from under customers
• Long-term investments are protected, not disrupted
Compliance is part of the DNA
Latitude treats compliance as operational reality, not a checkbox.
• Embedded controls and configurable safeguards
• Detailed auditability down to the event level
• Built for scrutiny, not just screenshots
Real people who know collections
Customers don’t just trust the software—they trust the team.
• Professional Services teams speak the language of collections
• Implementations focus on durability, not shortcuts
• Support understands the consequences of downtime
It makes them better at what they do
Ultimately, customers love Latitude because it helps them win.
• Faster strategy changes without chaos
• Smarter automation with full visibility
• Better outcomes at scale
THE SIMPLE TRUTH:
Customers love Latitude because it respects their expertise, gives them control, and stays out of the spotlight—until they need it most.
Prebuilt integrations
In many businesses, third-party vendors who offer best-in-class functionality are needed to conduct collections and recovery activities. Prebuilt integrations in Latitude make it easy to fully integrate with multiple service providers for mail generation, skip-trace functionality, payment processing, and data enrichment providers—saving your valuable development resources.
