John Liguori is the Vice President of Special Projects. He is a seasoned, business-oriented leader with a track record of success in information technology and has over 20 years of successful management and project management experience. Since 1988, he has specialized in receivables management systems, with a focus on Ontario Systems Artiva™ and FACS™ products. He has extensive experience with system integration; implementations and conversions; client startups; predictive dialers and interactive voice response; insurance claims editing and electronic submission; Medicaid and Medicare pre-qualification; legal systems and litigation; and imaging systems.
He is based in the Nokomis, Florida office. John has extensive information technology and business experience in student loans and retail collections, healthcare receivables management, medical billing and call centers/IVR. He is an expert in managing all aspects of collection industry technology and vendors including developing and implementing documented project plans using formal development methodologies.
John's accomplishments include a successful completion of one of the first major Ontario Systems implementation using Artiva Recovery™ and Artiva Agency™ templates. The installation also included IVR as well as a 400-seat predictive dialer. He has developed and managed project plans for large collection system conversions, including managing users and vendors through multiple conversion phases, completing all phases with no down time and on plan.
Previously, John honed his collection industry skills as the IT Director for Hospital Billing and Collection Services and later as Chief Information Officer for Medquist. After the company was acquired by Medaphis Service Corporation, John continued to serve as CIO for the AssetCare division, specializing in healthcare collections, where he consolidated more than 20 data centers into the corporate facility.