Jennifer Dilbeck is the Vice President of Client Services. She is an expert FACS™ Systems Administrator with strong skills in all areas relative to workflow. Jennifer also has expertise with the Artiva™ toolset and has assisted hundreds of users with training, procedure development and documentation.
She is a resident of Powder Springs, Georgia, a suburb of Atlanta. Jennifer has been part of the receivables management industry for over 15 years and has extensive experience in developing and implementing account flow solutions for all phases of collection. As a consultant, she has conducted more than 30 system integration projects. She is an expert at operational account flow processes, problem solving, system testing and client services.
Jennifer's accomplishments include participation in the successful completion of one of the first major Ontario Systems implementation using Artiva Recovery™ and Artiva Agency™ templates. She has spent extensive time developing user and business requirements from conception and design to implementation and system testing and certification for large FACS™ and Artiva™ clients.
Prior to joining TEC Service Group, Jennifer spent three years with the AssetCare division of Medaphis Services Corp. (later acquired by NCO Financial), where she developed and headed up that firms first application support help desk, which supported more than 800 users in 20 locations. Her responsibilities also included business analysis and project management for new client installations, as well as pre-production quality control on new products.